When should a person step in?
- 24/7 coverage available
- Sensitive or high-value callers
- Appointments and follow-up that need ownership
Live Assistants
Human help for calls that need judgment.
Claros Live Assistants give callers a human path when the conversation needs judgment, empathy, or follow-through.
How does this work with AI?
AI can answer routine calls and gather context, while live assistants handle exceptions, nuanced conversations, and higher-touch call flows.
Process
Coverage planning
Live support works best when coverage windows and escalation rules are explicit.
- 1Identify calls that need human handling.
- 2Define scripts, boundaries, and escalation ownership.
- 3Match coverage to hours, volume, and priority.
- 4Review outcomes and adjust staffing or AI handoff rules.
FAQs
Questions buyers ask before changing call handling
Are live assistants available for every call?+
Coverage depends on the scoped support plan, and 24/7 coverage is available. Claros can help determine which calls need live handling and where AI or routing can cover routine volume.
Should I use live assistants or AI reception?+
Use AI for repeatable calls and live assistants for nuance, empathy, complex judgment, or follow-through. Many businesses use both.
Can live assistants handle overflow?+
Yes. Live assistant call flows can be scoped for overflow, appointment coordination, intake, priority callers, and 24/7 coverage when internal staff are unavailable.
Next Step
Map the call path before changing tools.
Bring your current numbers, missed-call points, routing needs, and rollout questions.
Last updated: 2026-06-05
Cross-site
Helpful partner pages
Reference implementations and production patterns from trusted partner pages.